Grievance and appeal procedures


AOT follows the principles of natural justice and procedural fairness. Therefore, students have a right to appeal any assessment decision including unsuccessful Recognition of Prior Learning (RPL) applications.

Students are provided with three (3) attempts to reach a 100% pass mark for each assessment task, with written feedback and guidance provided at each attempt.

If a student does not agree with the result they have been awarded, this should be discussed, in the first instance, with the trainer or assessor.

A student has a period of 21 business days, from results being provided, to instigate an appeal.

A student who appeals an assessment outcome has the opportunity to be re assessed by a second assessor within five (5) business days of appeal being submitted.

Students will be kept updated with the progress of the appeal.

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External appeal

If the student is not satisfied with the outcome, and it has not been resolved within sixty (60) days, the student may request that the matter be referred to the Australian Skills Quality Authority (ASQA) or an independent third party for review. AOT are not responsible for any third party costs incurred by the student.

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