Withdraw from enrolment

Eligible cancellation during orientation period

Should a student wish to cancel within the orientation period of 14 days, they may do so in the first instance by completing the Contact Us form located in your course.

Cancellations, received during the orientation period will receive a refund of course fees paid, however a cancellation fee of $150 or 20% of the total course price, whichever is less, will be withheld to cover trainer and/or administration costs.

If a student has successfully completed units within the orientation period and still wishes to withdraw, an individual unit price will be calculated for each unit completed. The amount will be added to the cancellation fee and withheld prior to a refund being issued. A Statement of Attainment will only be issued if the calculated fees are withheld.

Refer to AOT Refund and Withdrawal Policy.

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Withdrawal prior to course commencement

Applicants must finalise the entire AOT enrolment process within 30 days of making their full/initial course payment. If all forms and required documents are not received by AOT within the 30 days, AOT may cancel the enrolment and close the application. In this case a refund of the fees will be made, minus a cancellation fee of $150 or 20% of the total course price, whichever is less, which will be withheld to cover administration costs.

If an applicant has completed the enrolment process and requests to withdraw prior to their course commencement date, a refund of the fees will be made, minus a cancellation fee of $150 or 20% of the total course price, whichever is less, which will be withheld to cover administration costs.

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Cancellation of course by Accredited Online Training

Should AOT cancel a course for any reason, students enrolled at the time AOT announces the cancellation will be entitled to a full refund. This will not incur any administrative charges or penalties. Statement of Attainment will be issued for units successfully completed.

Withdrawal from course after enrolment

A student may withdraw from enrolment at any time by giving notice in writing to AOT. He or she will be given recognition for any satisfactorily completed units to date. Withdrawal from a course after the orientation period will result in automatic forfeit of the course fee. A Statement of Attainment will only be issued for any satisfactorily completed units for which fees have been paid in full.

Withdrawal due to unavailable units

Should AOT be unable to provide all units to meet the student's course completion, the following will apply:

  • course fees paid will be refunded in full and no Statement of Attainment will be issued on any unit; or
  • course fees paid on any unavailable unit/s will be refunded and a Statement of Attainment will be issued for satisfactorily completed units.

Withdrawal due to illness or hardship

In the case of a student who withdraws from a course or program due to illness or extreme hardship, AOT may, at its discretion, allow a refund of the fees. The following conditions apply:

The person concerned must produce satisfactory evidence of the circumstances such as medical certificates;

  • A cancellation fee of 25% of full course fees (not discounted price) will be withheld;
  • Withdrawal and request for refund must take place within the first three (3) months of the course commencement date; and
  • If a refund has been issued a Statement of Attainment will NOT be granted for any units.

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Course cancelation due to USI not verified

In the case of a student not supplying their USI or the USI provided cannot be verified, AOT may take the measure of cancelling the student enrolment. This may only occur if the student has not responded to multiple phone calls, voice messages and emails from AOT regarding the submission of their USI. Students that have commenced their course, and passed the orientation period, will not be entitled to a refund.

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