Learning support – Language, Literacy and Numeracy (LLN)

So that AOT may better assess the needs and level of support a student may require, all students enrolled into full qualifications must complete an LLN assessment, inside the AOT learning management system, prior to being given access to their course.

LLN assessments are designed and developed in accordance with the Australian Qualifications Framework (AQF) and the Australian Core Skills Framework (ACSF) to ensure each LLN assessment is at the appropriate level for the course.

As a student, you will have full access to our mentors on live chat through a link in your course. Mentors can assist with your understanding of the content, or tasks required to be completed, or helping you to adjust to the world of study. You may also book time with your trainer and assessor within the virtual classroom.

Back to top

Specialist support

The team at AOT are here to assist you as much as possible, through Live Chat and booked sessions with your trainer.  We can assist you to better understand the learning content, or assessment tasks required to be completed. In the beginning you may feel you just need a little help adjusting to the world of study.

For additional assistance, outside of our area of expertise, we suggest that students contact external organisations offering specialised services aligned with their particular needs. This may be for specific support learning or for more personal issues which may impact on their learning.

You may also book a scheduled time with a mentor or your trainer and assessor within the virtual classroom. Just click on the Virtual Classroom link in your course and follow the prompts.

To further assist you we have provided some organisations that may help you in LLN or other issues that may impact on your learning.

Thank you for the opportunity of supporting you, we look forward to working with you as you progress through your course.

Back to top

Support organisations

Language, Literacy and Numeracy (LLN):

Specialist support:

Support learning or for more personal issues which may impact on learning.

Counselling services:

Assistance will be made available to assist students with:

  • career and vocational options
  • options for students experiencing financial difficulties
  • family and relationship problems
  • depression


Phone contacts:

  • ATODs Cairns | 07 4226 3900 Alcohol, Tobacco and Other Drugs provides help and support options for individuals to make informed choices about alcohol, tobacco and other drug use.
  • Mates in Construction Queensland Helpline | 1300 642 111 MATES in Construction is about MATES helping MATES and is regarded as the best practice solution for suicide and mental health issues on construction and building, provided at no cost to construction companies or workers.
  • Headspace | 07 4041 3780
  • Headspace is the National Youth Mental Health Foundation who supports young people aged 12-25 years
  • Centacare Migrant Services | 07 4041 7699 Centacare Migrant Services provides free support for eligible individuals, families and migrant communities in Cairns and the surrounding regions. Look for one near you.

Disability services:

Disability services are available to students with a disability requiring assistance to achieve their training and career goals which may include:

  • Coordinating personal support services including disability support workers, sign language interpreters, mentors and tutors
  • Arranging exam accommodations and further reasonable adjustments with teaching staff
  • Organising adaptive equipment and assistive software loans on behalf of the student
  • Arranging professional assessment services
  • Arranging professional assessment services.


Aboriginal and Torres Strait Islander Communities:

  • Wuchopperen Health Service Ltd | 07 4080 1000 Wuchopperen Health Service Limited is a community controlled organisation that delivers a suite of holistic primary health care services to Aboriginal and Torres Strait Islander communities across far north Queensland.

Back to top

Reasonable adjustment

A legislative and regulatory framework underpins and supports the delivery of vocational education and training across Australia.

Under this framework, providers of vocational education and training must take steps to ensure that where appropriate, reasonable adjustments are applied by the RTO to take into account the individual student’s needs.

Sometimes reasonable adjustments are made to the learning environment, training delivery, learning resources and/or assessment tasks to accommodate the particular needs of a student with a disability. An adjustment is reasonable if it can accommodate the student’s particular needs, while also taking into account factors such as: the views of the student; the potential effect of the adjustment on the student and others; the costs and benefits of making the adjustment.

As an RTO we must also comply with the requirements of the Disability Discrimination Act 1992 and the Disability Standards for Education 2005.

To ensure fair access and equity, the assessor may make reasonable adjustment to the training and assessment activities for a particular student, to ensure the best learning outcome for that student. 

Adjustments must:

  • be discussed and agreed to by the student with a disability
  • benefit the student with a disability
  • maintain the competency standards
  • be reasonable to expect in a workplace

Adjustments are not required if they could:

  • cause the RTO unjustifiable hardship
  • harm other students

Back to top